Program Terms of Service.
Last updated: 31.01.2025
1. Introduction
Welcome to Phenomenal ("Program"). These Terms and Conditions ("Terms") govern your use of our sobriety program, website, materials, and services (collectively, the "Services") provided by David Henzell ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.
2. Program Description
Phenomenal is a sobriety support program that includes coaching, educational content, and community features. The program is designed to help individuals transform their relationship with alcohol through structured guidance and support.
3. Medical Disclaimer
The Services are not medical services and are not intended to diagnose, treat, cure, or prevent any disease, condition, or other physical or mental ailment. David Henzell is an addiction and recovery therapist, not a medical doctor, psychologist, or licensed healthcare provider. The role of Phenomenal is to support you as you reach your wellness goals and implement positive, sustainable lifestyle changes.
IMPORTANT: If you are currently drinking dependently, you should seek immediate medical care. While we are not doctors, we can advise on the best steps to ensure your safety and plan for motivational coaching at the right time.
4. User Responsibilities
By using our Services, you agree to:
Provide accurate and complete information
Maintain the confidentiality of your account credentials
Not share access to your account with others
Engage respectfully with other community members
Not use the Services for any illegal or unauthorised purpose
Notify us of any security breaches or unauthorised use of your account
5. Payment Terms
All payments must be made in advance
We accept major credit cards and bank transfers
Prices are subject to change with notice
All fees are non-refundable except as specified in our refund policy
6. Refund Policy
We offer a 14-day satisfaction guarantee. If you are not 100% satisfied with the content of the program, email us within 14 days of purchase for a full refund.
7. Intellectual Property
All content, materials, and resources provided through the Services are owned by David Henzell and protected by copyright and other intellectual property laws.
You may not:
Copy, modify, or distribute program materialsUse program content for commercial purposes
Share access to program materials with non-members
Record or reproduce program sessions without permission
8. Privacy and Confidentiality
8.1 Data Protection
We are committed to protecting your privacy and personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for details.
8.2 Confidentiality
All information shared during sessions is confidentialCommunity discussions must remain within the programWe may break confidentiality if required by law or if there is risk of harm
9. Community Guidelines
When participating in our community:
Maintain confidentiality of other members
Be respectful and supportive
No harassment or discriminatory behaviour
No promotion of other products or services
No medical advice or recommendations
No sharing of personal contact information
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
11. Termination
We reserve the right to terminate or suspend your access to the Services:
For violation of these Terms
For abusive behaviour
For non-payment
At our discretion with reasonable notice
12. Changes to Terms
We may modify these Terms at any time. We will notify users of any material changes via email or through the Services. Continued use of the Services after changes constitutes acceptance of the modified Terms.
13. Contact Information
For questions about these Terms:
Email: hello@phenomenalsobriety.com
14.Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Acknowledgment
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
